Customer Care

Customer Care

  • Contact Us
  • Delivery Details
  • Returns & Exchanges
  • Frequently Asked Questions
  • Size Guide Information
  • Preorder Information

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  • Our Story
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  • Pricing Policy
  • Tailoring Services

Information

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    Delivery Details

    Delivered hassle-free across Europe

    We handle all customs declarations and pre-pay all EU VAT and local import duties, so the price you see in your basket is exactly what you pay.

    To help ensure smooth delivery, please note the following:

    Delivery address Delivery address & postcode

    Please ensure your address is correct, and the full postcode is entered correctly in your local format to avoid delivery delays.

    Courier contact Courier contact

    Your local courier may contact you by text or email before delivery. Please respond to avoid delays or returns.

    EU orders are dispatched from the UK via Royal Mail, with final-mile delivery usually completed by your local national postal service.

    Non Europe

    Orders to Andorra, Gibraltar, Vatican City, Liechtenstein, Norway, and Switzerland are delivered via our UK website at a flat rate of £15 and typically arrive within 6-8 working days.

    We’re continuing to expand the list of EU countries served by our EU website and look forward to reaching more destinations soon.

    International Delivery

    For orders to the US, please visit our US website.

    For international orders outside Europe, please visit our UK website for a full list of countries we ship to.

    Track Your Order

    You can follow your order at every stage using the tracking link provided in your dispatch email. Your tracking number will likely be 13 characters long and start with 'AN' or 'LA'.

    Customer Care
    • Contact Us
    • Delivery Details
    • Returns & Exchanges
    • Frequently Asked Questions
    • Size Guide Information
    • Preorder Information
    About
    • Our Story
    • Journal
    • Pricing Policy
    • Tailoring Services
    Information
    • Sitemap
    • Sustainability Statement
    • Privacy & Cookies
    • Terms and Conditions
    Contact Our Customer Care Team

    +44 1273 493 393

    9am - 8pm (GMT)

    Please note: Calls to our GB landline from the EU may incur charges. Check with your provider for rates
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    © 2026 Hills of Bramley Ltd.
    (Company Number: 04767802), Registered office: Amelia House, Crescent Road, Worthing, West Sussex, England, BN11 1QR.

    EU Orders - Duties & Taxes Included Delivery Details

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